Provision of Healthcare services by Manchester Paediatrician Ltd

THESE TERMS

These are the terms and conditions on which Manchester Paediatrician Ltd (“We”, “Us”, “Our’) supply services to you or your dependants. The term "you" includes, where relevant, your dependents who may be the beneficiary of the services. Please read these terms carefully before you submit your request for services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

INFORMATION ABOUT US AND HOW TO CONTACT

Manchester Paediatrician Ltd. is a company registered in England under number 09985906. Dr Rashad Nawaz is the sole Director and Practitioner. Contact address Dr Rashad Nawaz, CYP ADHD Clinic, c/o Gosh Medical Group, Rodney Street, Liverpool, L1 9ED. Email admin@manchesterpaediatrician.com. If we have to contact you we will do so by telephone or by writing to you by email at an email address or at the postal address you provide in your request for services. 

OUR CONTRACT WITH YOU

You may make a request for service via telephone or email or via the online booking system on the company website. Our acceptance of your request for services will be via the booking system confirmation email, at which point a contract will come into existence between you and us. In accordance with s2 of the Children's Act 1989, in the absence of express consent from both parents/guardians, consent from one parent/guardian shall suffice for routine appointments. If we are unable to accept your request for services, we will inform you of this either in writing, email or notify you on the telephone and will not charge you for the services. 

RIGHTS TO MAKE CHANGES

If you wish to make a change to the services, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We may change the services, without consent, to reflect changes in relevant laws and regulations and where this is the case, we will give you reasonable notice and inform you of the nature of the changes. We will only make other changes if you agree with them in writing. 

PROVIDING THE SERVICES

On behalf of Manchester Paediatrician Ltd, Dr Nawaz will perform the services with all reasonable skill and care. Dr Nawaz is registered with the General Medical Council (the body responsible for setting and enforcing standards) and has an enhanced Disclosure and Barring Service Certificate (a safeguard applicable to people working with children and in healthcare) and adequate indemnity insurance or membership of a medical defence organisation. Dr Nawaz will carry out the consultation (and assessment if requested) to the best of his ability, within the allotted time frame. In certain circumstances it may not be possible to complete a full assessment and Dr Nawaz will use his discretion to decide whether there will need for another appointment, or if an opinion based on the consultation, information provided, and the assessment.

Manchester Paediatrician Ltd will supply the services to you at such times as agreed with you in writing/booking. Where we have not agreed a fixed date for providing the services, we are required to provide them within a reasonable period of time. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received. 

We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it. 

CANCELLATIONS

We may have to suspend the services to deal with technical problems or make minor technical changes; to update the services to reflect changes in relevant laws and regulatory requirements; to make changes to the services as requested by you or notified by us to you; if Dr Nawaz is ill; if you do not co-operate with us in respect of the services to be provided to you. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. 

Circumstances where we will suspend the services immediately and may terminate the contract if providing the services would be contrary to the law or any regulatory requirements; in Dr Nawaz’s reasonable professional opinion it is unsuitable for you to receive the relevant service; you have not provided us with valid consent (where required)-where the services are being provided to a minor and only one parent or guardian provides valid consent then this is deemed to be the consent of both parents or guardians and it will be the responsibility of the attending parent or guardian to ensure that they have the authority of the other parent or guardian; you display abusive, violent or threatening behaviour unacceptable to us; or we am expressly instructed not to do so by an emergency service provider who has authority to give that instruction, for as long as that instruction applies. 

If we suspend the services and where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it. When doing so we will also inform you of your right to challenge the action.

We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to, we may suspend any additional services you may have requested until you have paid the outstanding amounts. This may include withholding the provision of a report setting out details of the consultation and my advice or recommendations. We will contact you to tell you we are suspending such services. We will not suspend my provision of services where you dispute the unpaid invoice. As well as suspending the services we can also charge you interest on your overdue payments. 

Your right to cancel the contract. There will be no charge if appointment is cancelled 48 hours before scheduled. We will refund any money you have paid in advance for services we have not provided. If you cancel the appointment within 48 hours or fail to attend, the contract will end immediately and any payment for services made will not be refunded. 

IF THERE IS A PROBLEM WITH THE SERVICE

If you have any questions or complaints about the services, please contact us. You can contact us by emailing me at admin@manchesterpaediatrician.com or by writing to Dr Rashad Nawaz CYP ADHD Clinic, c/o Ghosh Medical Group, Rodney Street, Liverpool, L1 9ED.

PRICE AND PAYMENT

The price of the services will be set out in on our website or email or letter to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

If you suffer personal injury or death caused by negligence, there is no limit on our potential liability to you. We are not responsible for any loss or damage to your property or belongings. Other than personal injury or death, our liability to you is limited to 100% of the price you have paid to us for the services. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us.

GENERAL

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. 

I confirm that I have read and understood the terms and conditions above. I agree to the payment of any charges in connection with this appointment or any subsequent consultations. 

WEBSITE USE

This disclaimer sets out important information about our website www.manchesterpaediatrician.com.

By using this website, you accept our terms of use in full. If you disagree with any part, then please do not use this website. Manchester Paediatrician Ltd operates and owns the intellectual property rights of this website and material on it. The content on this site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We assume no responsibility for their content. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Privacy

How we may use your personal information

You expressly consent to providing us with personal information, including medical information. We will use the personal information you provide to me to provide the services; and process your payment for such services. We will only give your personal information to third parties including the administrative team at Ghosh Medical Group and where the law either requires or allows us to do so.  

Manchester Paediatrician Ltd. is a company registered in England under number 09985906. Dr Rashad Nawaz is the sole Director and practitioner. Dr Rashad Nawaz is registered as the Data Controller with the Information Commissioner’s Office, as prescribed by the Data Protection Act. The confidentiality of patient information is of the utmost importance and Dr Rashad Nawaz adheres to guidance issued by the General Medical Council. Dr Rashad Nawaz takes all reasonable means to secure data, storing paper records in secure locations, and electronic records on encrypted devices. Any personal information you provide will be held in accordance with the provisions of the Data Protection Act 2018 and used only for the reason specified at the point of collection, that is to provide medical care. 

This information is stored within a hosted practice management system Heydoc. Heydoc is UK-based and GDPR compliant with a number of key features such as 256 bit encryption and servers based in London; 2 factor authentication for users login with SSL encryption (the same level of security as used for online banking).

The Data Protection Act entitles you to request information held about you. Please contact us if you wish to make such a request

Email

We use encrypted Proton Mail email service provided by Proton Technologies AG or Egress mail when communicating with other health providers such as your GP or ADHD Foundation. Transmission of data over the internet may be insecure and we cannot guarantee the security of data sent in this way. Email cannot be guaranteed to be error-free or to have originated from a legitimate address as information could be intercepted, corrupted, lost, destroyed, created by a non-authorised source, and/or arrive late or be incomplete. We do not accept liability for any errors or omissions in the contents of email messages, which arise as a result of email transmission. Computer viruses can be transmitted via email. We will take reasonable precautions to ensure no viruses are present in email he sends, but we cannot accept responsibility for any loss or damage arising from the use of email or email attachments. You should check all emails and any attachments for the presence of viruses. We accept no liability for any damage caused by any virus transmitted by email. 

Our email providers automatically scan all incoming email messages and filter out messages that appear to be Spam. Since no filtering system is completely accurate, on occasion legitimate messages may also be filtered-out. Please let us know if you suspect that this is the case or if you receive any message from us that may be considered to be Spam.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store logged in status and provide anonymised data to third party applications like Google Translate and Google Maps. As a rule, cookies will make your browsing experience better however, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. 

We use cookies to make our website work and to improve including remembering an administrator or editors logged in status or remembering if we have already asked you certain questions (e.g. you clicked the OK button on the cookie notice). There is no way to prevent these cookies being set other than to not use our site. Our site, like most websites, includes functionality provided by third parties. Disabling these cookies will likely break the functions offered by these third parties. You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. However, because cookies are a standard part of most modern websites switching cookies off will likely limit the functionality of ours and a large proportion of other websites too.

I agree to the collection and processing of my data in accordance with the terms and conditions detailed above.